Troubleshooting Rova’s Smart Speaker Integration and Voice Commands

Introduction

This troubleshooting guide provides step-by-step solutions to common issues experienced when using Rova with smart speakers such as Amazon Alexa and Google Home. Following these steps will help ensure a seamless hands-free listening experience on your Rova app via smart speaker integration.

Issue description

Users may encounter difficulties controlling Rova through smart speakers, including problems with voice commands not being recognised, issues with account linking, or streaming interruptions.

Signs of the issue

• Rova skill or action is not found or activated on the smart speaker app.
• Voice commands such as “Alexa, play The Rock on Rova” do not work or respond incorrectly.
• Streaming audio does not start or frequently disconnects.
• Account linking issues between Rova and the smart speaker service.

Basic troubleshooting steps

1. Check that your smart speaker device supports Rova integration by visiting www.rova.nz/compatibility.
2. Ensure the Rova skill (for Alexa) or action (for Google Home) is enabled in your smart speaker's companion app.
3. Verify that your Rova account is properly linked to your smart speaker account. Try unlinking and re-linking if needed.
4. Use clear and precise voice commands: for example, “Alexa, play The Rock on Rova” or “Hey Google, play Mai FM on Rova.”
5. Confirm your smart speaker has a stable internet connection to enable streaming.
6. Update the software on both your smart speaker and the Rova app to the latest versions.
7. Restart your smart speaker and the device running the Rova app to refresh connections.
8. Check that your smart speaker’s regional settings are set to New Zealand, as the Rova service may be region-specific.

Advanced troubleshooting

If basic steps do not resolve the issue, please refer to the advanced support resources on the Rova website or consult support for personalised assistance.

Contacting Rova Support

For ongoing or complex problems, visit https://www.rova.nz/contact to reach the Rova support team who can provide expert help.

Conclusion

Following these steps will help you maintain smooth smart speaker integration with Rova, enhancing your entertainment experience with Kiwi's favourite radio and podcasts. We encourage you to contact support if you continue to experience difficulties.