Troubleshooting Login and Password Reset Issues on Rova

If you're having trouble logging into your Rova account or resetting your password, this guide will help you quickly regain access so you can keep enjoying your favourite radio stations, music, and podcasts.

Check Your Credentials

Ensure that you are entering the correct email address and password associated with your Rova account. Double-check for any typos or capitalization errors.

Resetting Your Password

If you have forgotten your password, follow these steps to reset it securely:

1. Go to the Rova login page at https://www.rova.nz/
2. Click on the 'Forgot Password' link.
3. Enter your registered email address and submit the form.
4. Check your email inbox for the password reset email. If you don't see it, also check your spam or junk folder.
5. Follow the instructions in the email to create a new password.

Clear Browser or App Cache and Cookies

Old or corrupted cache and cookies can interfere with logging in. Clear your browser or app cache and cookies, then try logging in again.

Update the Rova App

Make sure you are using the latest version of the Rova app, as updates often include bug fixes and improvements that help with login issues.

Try a Different Device or Browser

Attempt logging in from another device or a different web browser to rule out device-specific or browser-related problems.

Contact Rova Support

If you have tried all the above steps without success, please contact the Rova support team for personalised help. Provide details of your issue at https://www.rova.nz/contact.

Summary

These troubleshooting steps should help you regain access to your Rova account quickly and securely. We’re here to support you so you can continue enjoying great Kiwi radio, music, and podcasts wherever you are.