Resolving Playback Issues in the Rova App – Mediaworks

Experiencing playback problems in the Rova app can be frustrating, but with a few simple steps, you can get back to enjoying your favourite music, podcasts, and live radio streams. This guide will walk you through effective troubleshooting techniques to fix playback issues and improve your listening experience.

Common Causes of Playback Issues

Before diving into fixes, it’s helpful to understand some typical reasons why playback might be disrupted in the Rova app:

Unstable or slow internet connection affecting streaming quality
Using an outdated version of the Rova app
Temporary app glitches or corrupted cache data
Operating system or device software requiring updates

Step-by-Step Playback Troubleshooting

Follow these steps to identify and fix playback issues in the Rova app on your device:

Check your internet connection: Make sure you have a stable Wi-Fi or cellular data connection, as interruptions may cause streaming to stop or buffer.
Update the app: Ensure you run the latest version of Rova by visiting the
Apple App Store for iOS devices or Google Play Store for Android devices. Updating resolves bugs and improves performance.
Restart the app: Fully close the Rova app on your device and then reopen it to clear temporary glitches.
Clear app cache: On Android, go to Settings > Apps > Rova > Storage and tap 'Clear Cache'. For iOS, uninstalling and reinstalling the app is the way to clear cached data.
Check for device updates: Make sure your device’s operating system is current, as updates include important fixes affecting app functionality.

Still Need Help? Contact Rova Support

If playback issues persist after trying the above steps, please contact the Rova support team for personalised assistance. Email us at support@rova.nz and include details of your problem, device model, and app version to help us resolve your issue quickly.

Additional Tips for a Smooth Rova Experience

Avoid running multiple data-heavy apps simultaneously to maintain stable streaming.
Use Wi-Fi when possible for better connectivity and to save mobile data.
Keep your device’s storage optimized to prevent app performance issues.

By following this guide, you should enjoy uninterrupted, high-quality audio streaming on Rova, brought to you by MediaWorks – New Zealand’s premier media and entertainment company.

Explore more at our official website: https://www.rova.nz/